AI Policy

Indy Bins ("we", "us", "our") uses artificial intelligence ("AI") and automated systems to improve your experience, streamline bookings, and provide faster customer support. This AI Policy explains where and how we use AI, what data is processed, and the choices available to you. This policy supplements our Privacy Policy and Terms of Service.

We currently use AI and automation in the following ways:

• Website chat assistant. A third-party chat widget on our website can answer common questions about pricing, service area, bin sizes, and booking. It may use AI to generate responses. The chat is a convenience tool and does not replace a written quote or booking confirmation.
• Booking automations. When you submit a booking, automated workflows may create your customer profile, generate an invoice, send confirmation and reminder messages (including SMS and email), and schedule calendar entries. These automations act on the information you provide.
• Internal analysis. We may use automated tools to analyze aggregated, de-identified data to improve our services, routing, and customer support.

When you interact with the chat assistant or submit a booking, the following types of information may be processed by AI or automated systems: your name, email address, phone number, delivery and pickup addresses, ZIP code, selected bundle and dates, notes, and the contents of your chat messages. We do not use your personal data to train third-party AI models. AI-generated responses are informational only and may be reviewed by a human team member before action is taken on your account.

Our automations may send you transactional and, where you have opted in, marketing messages by SMS, email, or chat — including booking confirmations, delivery reminders, and invoice notifications. Message and data rates may apply. You can opt out of marketing messages at any time by replying STOP to any SMS, clicking unsubscribe in any email, or contacting us. Transactional messages related to your active booking will continue until your rental is complete. See our Privacy Policy for full details.

AI-generated content may be incomplete, inaccurate, or out of date. Pricing, availability, and service-area details provided by the chat assistant are not guaranteed and are confirmed only when you complete a booking and receive a confirmation number. AI tools should not be relied upon for legal, financial, or safety advice. If a chat response conflicts with information shown on our website or in your booking confirmation, the booking confirmation and written website content control.

A human team member reviews bookings, invoices, and customer support requests. You can always reach a real person by emailing rentindybins@gmail.com or calling (317) 751-9878 during our business hours (8:00 AM – 4:00 PM, Monday–Saturday).

You may: decline to use the chat assistant; opt out of marketing SMS and email at any time; request that we not process your data through automated systems; and request access, correction, or deletion of your personal information. To exercise any of these rights, contact us using the details in Section 8.

Our chat assistant and automation tools are provided by third-party services that act as our processors under our instructions. These providers may use AI to deliver their services but do not use your personal data to train their own models for unrelated purposes. Each provider is bound by its own terms and privacy practices, which we encourage you to review.

Our AI tools are not directed to children under 16, and we do not knowingly process personal information from children through AI systems.

We may update this AI Policy as our use of AI evolves. We will post the updated version on this page with a revised "last updated" date.

Questions about our use of AI? Email rentindybins@gmail.com, call (317) 751-9878, or write to us in Greenwood, IN 46143.