Terms of Service

By accessing indybin.com or booking Indy Bins services, you agree to these Terms of Service and our Privacy Policy and AI Policy. If you do not agree, please do not use our website or services.

Indy Bins rents durable, stackable moving bins and provides delivery and pickup within a 15–25 mile radius of Greenwood, Indiana. Residential rentals include a standard two-week (14-day) period; extensions are available at the daily rate. Commercial and restoration packages are quoted individually — contact us for a custom quote.

All bookings are subject to availability. Pricing is displayed at the time of booking and includes bin rental, delivery, and pickup. Additional fees may apply for bins kept beyond the rental period, extended-area delivery (outside the 15-mile free zone), or damage (see the Rental Agreement presented at booking).

After you confirm a booking, we email an itemized invoice with a secure online payment link. Payment is due before your scheduled delivery date. By submitting a booking you authorize Indy Bins to generate an invoice and to charge your payment method for the total due, plus any applicable loss/damage or late fees. We are not a lender; no financing is extended.

You agree to: provide accurate delivery and contact information; ensure someone is available during the selected time window; use bins only for residential moving purposes; keep bins reasonably clean; make bins accessible for pickup on the scheduled date; and provide accurate access information (gate codes, stairs/elevator, parking).

Bins remain the property of Indy Bins. You are responsible for loss or damage to bins, dollies, and supplies during your rental period, except for normal wear. Replacement charges may apply for lost or severely damaged items. We reserve the right to charge the payment method on file for these amounts.

Cancellations made 48 hours or more before the delivery date receive a full refund. Cancellations within 48 hours may be subject to a fee. Rescheduling is complimentary with at least 24 hours notice, subject to availability. Contact us as soon as possible to reschedule or cancel.

By providing your phone number and checking the SMS consent box at booking, you agree to receive transactional and marketing SMS/MMS messages from Indy Bins at the number you provided using an automatic telephone dialing system or artificial/prerecorded voice. Messages may include booking confirmations, delivery and pickup reminders, invoice notifications, and promotional offers. Message and data rates may apply; message frequency varies. Reply STOP to opt out of marketing messages or HELP for help. Consent is not a condition of any purchase. Full details are in our Privacy Policy.

Our website includes an AI-assisted chat widget and automated workflows. AI-generated responses are informational only, may be incomplete or inaccurate, and are subject to human review. Pricing, availability, and service-area details are confirmed only by your booking confirmation. See our AI Policy for details. You agree not to misuse the chat assistant or attempt to extract data through it.

Indy Bins is not liable for damage to personal property packed in or transported using the bins, injury during packing or moving, or indirect or consequential damages. Bins are provided "as is" for moving convenience. Our total liability for any claim is limited to the amount you paid for the rental giving rise to the claim.

You agree to use our website lawfully and not to interfere with its operation. We may modify or discontinue website features at any time without notice.

These terms are governed by the laws of the State of Indiana, without regard to conflict of law principles. Any disputes will be resolved in the courts serving Johnson County, Indiana. Before filing a claim, you agree to contact us in good faith to attempt resolution.

We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms. The "last updated" date above reflects the most recent revision.

Questions? Email rentindybins@gmail.com or call (317) 751-9878.